Overview
You have 30 days from the date of purchase to return an item. After that, we can’t offer a refund or exchange.
To qualify, the item must be unused, undamaged, and in its original packaging, with a receipt or proof of purchase.
We can’t accept returns on:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software
- Certain health and personal care items
Please don’t send returns to the manufacturer; send them to us, at the address below.
Partial refunds
We’ll only issue a partial refund if:
- A book shows clear signs of use
- A CD, DVD, game, cassette or vinyl record has been opened
- An item isn’t in its original condition, or is damaged or missing parts through no fault of ours
- The item is returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll email you to confirm it’s arrived and let you know if the refund is approved. Approved refunds are credited to your original payment method within 5 business days.
Sale items are final and not eligible for refund.
If your refund hasn’t arrived
Check your bank account first, then contact your card provider or bank; refunds can take a few days to post officially. If it still hasn’t shown up, email us at info@vinnykamsu.com.
Exchanges
We only exchange items that arrive defective or damaged. Email info@vinnykamsu.com and send the item to:
Immeuble K-Garden, 51 boulevard des Martyrs, Abidjan
Gifts
If your item was marked as a gift and shipped directly to you, you’ll get a gift credit once we receive the return.
If it wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, the refund goes to the person who paid, meaning they’ll see the return on their end.
Shipping returns
Send returns to: Immeuble K-Garden, 51 boulevard des Martyrs, Abidjan
Return shipping is at your own cost and non-refundable; if a refund is issued, we’ll deduct the original return shipping cost from it. Delivery times for exchanges vary by location. For higher-value items, we’d recommend a trackable or insured shipping method, we can’t guarantee receipt of items lost in transit.
Need help?
Email info@vinnykamsu.com with any questions about refunds or returns.